Fluke Network Tester User Manual

NetTool™ Inline Network Tester Users Manual PN 1560821 June 2000, Rev 3, 3/05 © 2000-2005 Fluke Corporation, All rights reserved. All product

NetTool Users Manual viii

NetTool Users Manual 2 —L— LEDs Link, Collision, and Error, 1-6 Utilization, 1-6 Left/Right arrow keys, 1-8 link and polarity levels, 3-6 Link Config

Index (continued) 3 creating and saving, 8-2 deleting, 8-3 routers discovered, 3-4 —S— scrolling through menus, 1-8 Segment ID screen, 5-2 SELECT

NetTool Users Manual 4

ix List of Figures Figure Title Page 1-1. NetTool Front Panel ...

NetTool Users Manual x 3-5. Diagram of an Inline Connection...

1-1 Chapter 1 Introduction Using This Manual This Users Manual is supplied with the NetTool™ Inline Network Tester (hereafter referred to as NetTool)

NetTool Users Manual 1-2 NetTool is available in the following models: • NetTool Standard: provides single-ended testing of network devices. Also i

Introduction What is NetTool? 1 1-3 • This NetTool Users Manual and the NetTool Quick Reference Guide • CD-ROM, containing this NetTool Users

NetTool Users Manual 1-4 Contacting Fluke Networks www.flukenetworks.com [email protected] +1-425-446-4519 • Australia: 61 (2) 8850-3333

Introduction Getting Acquainted 1 1-5 NetTool Toolkit NetTool Toolkit enables you to: • Generate reports • Download reports • Configure PING

NetTool Users Manual 1-6 Understanding the LEDs On each side of the LCD, NetTool has a pair of LED indicators (Figure 1-3). These LEDs combine to giv

Introduction Getting Acquainted 1 1-7 NetTool Menus NetTool has an icon- and menu-driven user interface. Icons The top area (Figure 1-4) conta

LIMITED WARRANTY AND LIMITATION OF LIABILITY Each Fluke Networks product is warranted to be free from defects in material and workmanship under normal

NetTool Users Manual 1-8 • Key Devices: displays all of the servers, routers, and printers that NetTool finds on the network. • Toolkit or VoIP/Too

Introduction Power Supply 1 1-9 Power Supply To supply power to the tester, you can use the four AA size batteries (supplied) or the (optional)

NetTool Users Manual 1-10 Updating NetTool’s Software From time to time, updates to NetTool’s software become available. • Select the NetTool icon

2-1 Chapter 2 Setting Up and Connecting NetTool Introduction This chapter shows you how to set up NetTool. Among the tasks covered are how to set NetT

NetTool Users Manual 2-2 Changing the System Settings Select Settings to display the Settings menu: afq42s.bmp Figure 2-2. Settings Menu On this men

Setting Up and Connecting NetTool Configuring NetTool 2 2-3 • Restore factory default settings. Select Restore Defaults to restore all of NetTo

NetTool Users Manual 2-4 5. Press SELECT to save the IP address for NetTool. NetTool lists the updated address with the subnet and router IP addres

Setting Up and Connecting NetTool Connecting NetTool 2 2-5 Connecting NetTool NetTool has two RJ-45 jacks, one on each side. Use the supplied RJ

NetTool Users Manual 2-6 Figure 2-4 shows a single-ended connection to a wall jack. ahn308f.eps Figure 2-4. Single-Ended Connection into a Wall Jack

Setting Up and Connecting NetTool Connecting NetTool 2 2-7 Inline Connection An inline connection entails having NetTool simultaneously plugged

i Table of Contents Chapter Title Page 1 Introduction ...

NetTool Users Manual 2-8 Serial Port Connection Note The recommended speed setting for the serial port is 115200. A serial port connection enables you

3-1 Chapter 3 AutoTest Introduction AutoTest provides a good starting point for trying to determine what devices are on your network and for making a

NetTool Users Manual 3-2 Cable Test Results If NetTool is connected to a patch cable, AutoTest evaluates the integrity of the cable and finds errors t

AutoTest Running AutoTest 3 3-3 Single-Ended AutoTest Results AutoTest result screens vary depending on the device that NetTool is connected to.

NetTool Users Manual 3-4 Table 3-1 lists the devices and services that NetTool discovers. Table 3-1. Services NetTool Discovers Device Services Serv

AutoTest Running AutoTest 3 3-5 Inline AutoTest Results The diagrams at the top of the screen can give you a quick indication of what is going o

NetTool Users Manual 3-6 Polarity information is also given. The waveform-shaped icons used in the diagram are listed in Table 3-3. Table 3-3. Link an

AutoTest Running AutoTest 3 3-7 To get detailed results, move the cursor to one of the following icons then press SELECT: • PC icon : enables

NetTool Users Manual 3-8

4-1 Chapter 4 Troubleshooting a Network Device Introduction NetTool can provide information that you can use to determine whether a device is configur

NetTool Users Manual ii Understanding the LEDs ... 1-6 Link

NetTool Users Manual 4-2 Five basic types of information about the device or network can be selected from this menu: • Link Config: provides link pu

Troubleshooting a Network Device Verifying a Device’s Configuration 4 4-3 Checking Frames for Errors To find out how many frames have been trans

NetTool Users Manual 4-4 4. To change what NetTool is viewing in real-time and to change the direction (that is, “to/from Network” or “to/from PC”),

Troubleshooting a Network Device Verifying a Device’s Configuration 4 4-5 Tracking Protocols Note You can also view protocol information by sel

NetTool Users Manual 4-6 Obtaining a Device’s IP Address Information To obtain IP address information for a device, do the following: 1. Select Addre

Troubleshooting a Network Device Verifying a Device’s Configuration 4 4-7 3. You can also find out what VLAN a device belongs to. Press the Dow

NetTool Users Manual 4-8

5-1 Chapter 5 Troubleshooting Networks Introduction The information documented in this chapter can help you evaluate the health of your network and a

NetTool Users Manual 5-2 Four basic functional groups of information about the network are listed on this menu: • Link Config: provides link pulse in

Troubleshooting Networks Finding Out About Your Network 5 5-3 This screen also tells you which VLAN NetTool is connected to. If CDP information

Contents (continued) iii 3 AutoTest...

NetTool Users Manual 5-4 Ping NetTool can automatically ping any single device on your network or a group consisting of up to 10 devices. Ping provi

Troubleshooting Networks Ping 5 5-5 3. Do one of the following: • Select the IP address of the device from the list. OR • Select Add New Devi

NetTool Users Manual 5-6 3. To view results for a particular IP address, move the cursor to the address, then press SELECT. The Ping Results screen (

6-1 Chapter 6 Common Problems Introduction The Problem Log includes a listing of all problems that NetTool detected from the physical layer to applica

NetTool Users Manual 6-2 The Problem Log (Figure 6-2) is displayed: afq60s.bmp Figure 6-2. Problem Log Understanding the Problem Log Display There ar

Common Problems Problems NetTool Detects 6 6-3 Things to Consider You can think of problems fitting into one of two categories: link connectivit

NetTool Users Manual 6-4 • Problem: Pair mismatch Explanation: The link pulse is being sourced on the same wire pair by both sides. This problem doe

Common Problems Problems NetTool Detects 6 6-5 Network Problems This section lists all of the network problems. Keep in mind that this is not an

NetTool Users Manual 6-6 NetWare • Problem: Ethernet frame-type mismatches. Explanation: For the PC and network to communicate, they both must be c

Common Problems Problems NetTool Detects 6 6-7 TCP/IP • Problem: PC using incorrect IP subnet mask. Explanation: NetTool has determined that t

NetTool Users Manual iv Ping...

NetTool Users Manual 6-8 • Problem: DHCP server issuing IP address that causes duplicate IP on network. Explanation: The DHCP server in question is

Common Problems Problems NetTool Detects 6 6-9 • Problem: No WINS server found on network to resolve names. Explanation: The PC is configured

NetTool Users Manual 6-10 • Problem: xxx.xxx.xxx.xxx causing duplicate NetBIOS name. Explanation: Only one unique NetBIOS name is allowed on a doma

Common Problems Problems NetTool Detects 6 6-11 • Problem: Unable to connect to POP3 server Explanation: The PC cannot find the POP3 server it

NetTool Users Manual 6-12 Unwanted protocols (when enabled) The purpose of the Unwanted Protocols feature is to enable you to find protocols that you

7-1 Chapter 7 Verifying Voice over IP Service Introduction With the VoIP (Voice over IP) option enabled, you can use NetTool to verify VoIP service on

NetTool Users Manual 7-2 Viewing PoE Voltage and Pair Information After you run AutoTest, you can obtain PoE voltage and pair information for the netw

Verifying Voice over IP Service The VoIP Log 7 7-3 When plugged into a switch VLAN port, the native and appliance (phone) VLANs are also display

NetTool Users Manual 7-4 Viewing Call Quality Measurements The VoIP Monitor tracks call quality (RTP data). To display the VoIP Monitor, do the follo

8-1 Chapter 8 Creating and Managing Reports Introduction NetTool’s Reporter feature enables you to capture device and network configuration data and s

Contents (continued) v Viewing VLAN and CDP Information ... 7-2 The VoIP

NetTool Users Manual 8-2 Creating a Report Reporter enables you to create a report that reflects what NetTool currently detects on the PC (or another

Creating and Managing Reports Deleting or Overwriting a Report 8 8-3 c. Move the cursor to Save Report. Then, press SELECT to save. If you inad

NetTool Users Manual 8-4

Appendices Appendix Title Page Specifications ...

A-1 Appendix A SpecificationsGeneral Specifications Media Access 10Base-T and 100Base-TX. Cable Tests Internal wiremap, cable length, opens, short

NetTool Users Manual A-2 Environmental Requirements Operating Temperature 10 °C to 30 °C with up to 95 % Relative Humidity 10 °C to 40 °C with up to 7

B-1 Appendix B Sample VoIP Call LogsIntroduction This appendix contains sample SCCP and SIP call logs. All of the logs contain running commentaries

NetTool Users Manual B-2 Typical Cisco Skinny (SCCP) Phone Bootup >DHCP DISCOVER 00c017a00079 >DHCP OFFER 129.196.197.016 >DHCP REQUEST 00309

Appendices Sample VoIP Call Logs B B-3 Typical Cisco Skinny (SCCP) Phone Bootup (continued) <REGISTER_ACK >CAPABILITY_REQUEST <CAPABILI

NetTool Users Manual vi

NetTool Users Manual B-4 Typical Cisco Skinny (SCCP) Call Log Following is a sample SCCP call log. Events in the exchange are shown on the left. Comme

Appendices Sample VoIP Call Logs B B-5 Typical Cisco Skinny (SCCP) Call Log (continued) RTP streaming… // the conversation has started 129.196.

NetTool Users Manual B-6 Typical Cisco Skinny (SCCP) Call Log (continued) <RTP cnt:476fr Jitter:1ms Arrival Avg:20ms Min:19ms Max:20ms Drop:0fr Dro

Appendices Sample VoIP Call Logs B B-7 Typical SIP Phone Bootup Log >DHCP DISCOVER 000f66fc9e72 >DHCP OFFER 129.196.196.202 >DHCP REQUE

NetTool Users Manual B-8 Typical SIP Phone Bootup Log (continued) >DNS req:000f66fc9e72 ls.tftp.vonage.net <DNS response 192.015.192.015 // the

Appendices Sample VoIP Call Logs B B-9 Typical SIP Call Log INVITE sip:5983842@atlas 407 Proxy Authentication ACK sip:[email protected] INVITE si

NetTool Users Manual B-10 Typical SIP Call Log (continued) >RTP cnt:2186fr Jitter:21ms Arrival Avg:19ms Min:7ms Max:29ms Drop:23fr DropBurst:21ms /

C-1 Appendix C Glossary10BASE2 Sometimes called ThinLAN or CheaperNet, 10BASE2 is the implementation of the IEEE 802.3 Ethernet standard on thin coa

NetTool Users Manual C-2 10BASEF A point-to-point fiber link. This is the draft specification for IEEE 802.3 Ethernet over fiber optic cable. 10BASE-

Appendices C C-3 ARP (Address Resolution Protocol) A member of the TCP/IP protocol suite, ARP is the method by which a station’s MAC address is

vii List of Tables Table Title Page 1-1. NetTool's Device Icons...

NetTool Users Manual C-4 Client A client is a computer that makes requests of a server. A client has only one user; a server is shared by many users.

Appendices C C-5 Destination Address The address of the station receiving a frame. DNS Domain Name Services provides a mechanism that allows u

NetTool Users Manual C-6 Full-Duplex 10Base-T and 100Base-TX network operation using a switching Hub to establish a point-to-point connection between

Appendices C C-7 Jabber A frame greater than the maximum legal size (greater than 1518 bytes) with a good or bad frame check sequence. In gener

NetTool Users Manual C-8 NEXT Near-end crosstalk; crosstalk between two twisted pairs measured at the same end of the cable as the disturbing signal s

Appendices C C-9 Remote Collision A collision that occurs on the other side of a repeater. Since a 10BASE-T Hub is a multi-port repeater with a

NetTool Users Manual C-10 RTCP (Real-time Transport Control Protocol) A protocol that provides insight on the performance and behavior of the RTP medi

Appendices C C-11 SNAP (Subnetwork Access Protocol) An IP protocol that is an extended version of the IEEE LAN logical link control (LLC) frame

NetTool Users Manual C-12 Topology Topology is the organization of network components. The topology of Token Ring network components is a ring. Trans

1 Index —A— AC adapter, 1-9 accessories (optional), 1-3 Addresses Used screen, 4-6 AutoTest, 3-1 cable test results, 3-2 PoE-powered device results